Plan design extraction
Deductibles, copays, coinsurance, out-of-pocket max, and network — all extracted from the carrier document and mapped to the platform's plan-design schema.
The most rigorous build-and-feed desk a benefits agency can hire.
The Operations Engine assembles a documentation-complete platform build — every plan design, contribution rule, eligibility class, and carrier feed — checked against the original carrier documents and a canonical schema before a senior specialist releases it.
Every plan element from carrier renewals & SBCsDual-extraction QA on every build834/EDI discrepancy detection per file cycleSenior specialist release on every pack3-business-day SLA
Why builds fail
A single wrong contribution rule touches every paycheck in the group.
A benefits agency's platform build is only as strong as the configuration behind it. Miss a contribution tier, mis-map an eligibility class, or skip a carrier-feed test — and the error propagates into payroll deductions, carrier bills, and denied claims, surfacing weeks later as furious employer calls and E&O exposure.
Most agencies run this by hand, from memory, during open-enrollment crunch. The carrier documents have not been read end-to-end since the renewal arrived. That is exactly where completeness gaps hide.
The Operations Engine exists to close that gap with a single, exhaustive standard applied identically to every file.
1 of 5
build elements is enough to jeopardize a group's enrollment
The benchmark
Measured against the original carrier documents — plan by plan.
We do not summarize the renewal and hope. Every build is scored against a versioned rule pack tied to the exact text of the carrier's SBC, rate exhibit, and contribution schedule. These are the elements each build is held to.
Contribution & rate logic
Employee-only, employee+spouse, family tiers; employer contribution amounts or percentages; any waiting-period or hour-bank rules — verified to the penny.
Eligibility class mapping
Full-time, part-time, salaried, hourly, union, COBRA, and any class-specific benefit offerings — mapped to the platform's eligibility engine.
Carrier-feed setup & testing
The 834 file is built per carrier spec, test-transmitted, and a discrepancy report is generated for every file cycle — before go-live.
Cafeteria plan & ACA compliance
Pre-tax election rules, Section 125 mid-year change events, and ACA affordability/coverage indicators — configured per plan.
OE readiness calendar
Build completion, carrier-feed test, employee-facing portal preview, and go-live date — sequenced so nothing is missed.
How a build is built
Intake to specialist release, with deterministic gates the AI cannot overrule.
AI extracts and drafts. Deterministic rules — running as code, outside the model — decide what is complete. A human specialist signs every release. That order is never reversed.
01
Free Build Audit
Upload three group renewal packets. We return a completeness read: which plan elements and carrier feeds you already have, and which are missing or misconfigured.
02
Document intake & extraction
As your authorized clerical agent, we receive carrier renewals, SBCs, rate exhibits, and contribution schedules. LLM extraction converts them into a canonical plan-design schema.
03
Dual-extraction QA
Two independent extraction runs are compared. Discrepancies are flagged and resolved against the original documents before any configuration begins.
04
Deterministic completeness gates
Every plan element is reconciled to the carrier document; contribution logic is verified to the penny; eligibility classes are mapped; the 834 test file is validated. Any failure blocks release.
05
Senior specialist release
A senior benefits-technology specialist reviews the exception queue and signs the release. High-complexity or high-value groups route to attorney review first.
06
Delivery & feed monitoring
You receive the build: platform configuration, carrier-feed test results, discrepancy report, and ongoing feed monitoring with a monthly discrepancy summary.
The bar we hold
Rigor you can measure.
100%
Specialist-released
No build ships without a human signature.
3 days
Standard SLA
From complete intake to released build.
<1%
Critical-defect target
Tracked against a gold-standard build library.
2
Extraction passes
Dual extraction with discrepancy comparison, every build.
Why the Operations Engine
Built to be the most thorough option an agency has.
Documentation-complete, by design
The deliverable is completeness itself — every plan element and carrier feed accounted for or explicitly exception-coded. Nothing is left implicit.
Deterministic, not vibes
The gates that decide completeness are code, not a model's opinion. A drafting error cannot slip past a plan-design requirement.
In its lane, on purpose
We prepare builds and run feeds as your clerical agent. We never contact the employer group, give legal advice, or administer the plan.
Engagement
Flat fee, per build and per feed. No hourly billing, ever.
Simple, predictable, and aligned with a documentation standard — not a cut of any premium.
- A free Build Audit before you commit — see exactly what is missing in your current configurations.
- One flat fee per build; separate flat fee per carrier-feed setup; per-employee-per-month fee for ongoing feed monitoring.
- Optional fixed-fee attorney review for complex or high-value groups.
- Optional OE surge add-on for accelerated builds during open enrollment.
FAQ
Questions, answered precisely.
Is the Operations Engine a law firm?
No. The Operations Engine, a service of Your Deputy, Obuke LLC, provides documentation-completeness and clerical services. It is not a law firm, does not provide legal advice, and does not represent you in any legal matter. Attorney review is available and recommended for complex or high-value groups.
Do you contact the employer group or administer the plan?
Never. The Operations Engine is not a plan administrator and does not contact employer groups or employees. The agency remains the benefits advisor and the party responsible for all client communication and plan administration.
What makes a build 'complete'?
Completeness is defined by the carrier documents: every plan design element extracted, contribution logic verified, eligibility classes mapped, carrier feed tested, and ACA/Section 125 compliance checked. Deterministic gates enforce each one before release.
How fast is it?
The standard SLA is three business days from complete intake to a specialist-released build. The free Build Audit is returned much sooner and tells you exactly what is still needed.
How are you priced?
Flat fee per build, plus disclosed pass-through carrier-feed setup costs and a per-employee-per-month monitoring fee. No hourly billing and no percentage of any premium or commission.
See what's missing before it costs you a group.
Start with a free Build Audit. Send three renewal packets and we'll return a completeness read against every plan element and carrier feed requirement.
Documentation-completeness service · not legal advice · the agency retains all client relationships.