Bill-credit accuracy
Allocated production reconciled against posted bill credits to the penny; any discrepancy flagged before the subscriber sees it.
The most rigorous subscriber-ops desk a community solar developer can deploy.
SunLedger runs a documentation-complete subscriber-operations desk — monthly bill-credit reconciliation, churn-risk prediction, and state-mandated complaint-documentation assembly — checked against program rules and utility tariffs before a specialist releases each month's report.
Every subscriber's bill credit verified monthlyUtility-format parsing across 50+ utilitiesChurn-risk AI with human closersSpecialist release on every exception report5-business-day SLA
Why subscribers churn
A single missing credit can void the entire relationship.
Every community solar subscriber relationship depends on one promise holding every month: the utility bill shows the discount it was promised. When utilities update consolidated-billing systems, when a subscriber's allocation changes, or when a program's bill-credit rate is altered by regulatory order, that promise breaks quietly — as a data mismatch, not a dramatic outage — and it breaks at exactly the scale where no one is watching until subscribers start canceling or complaining to a state agency.
Most developers run this by hand, from memory, once or twice a year. The program rules have not been read end-to-end since the last time it mattered. That is exactly where completeness gaps hide.
SunLedger exists to close that gap with a single, exhaustive standard applied identically to every subscriber account.
48%
churn rate in high-risk segments before AI intervention
The benchmark
Measured against the letter of the program rules — tariff by tariff.
We do not summarize the rules and hope. Every subscriber account is scored against a versioned rule pack tied to the exact tariff and program documentation. These are the provisions each account is held to.
Churn-risk prediction
AI model scores each subscriber's likelihood to churn based on billing history, credit variance, and engagement signals; high-risk accounts routed to human closers.
Complaint documentation
State-mandated annual consumer-complaint and disciplinary-action reports assembled from the subscriber-ops desk's exception log — ready for filing.
Utility-format parsing
Monthly consolidated bills from any of 50+ utility formats parsed and matched to subscriber allocations; format-specific templates maintained and versioned.
Allocation-change tracking
Subscriber allocation changes (project re-balance, portfolio shift) tracked and reconciled against bill credits; exceptions surfaced within 24 hours.
Rate-change alerts
Regulatory orders altering bill-credit rates (e.g., Minnesota 2025 court ruling) ingested and applied to subscriber accounts; impact analysis delivered to developer.
How the desk runs
Intake to specialist release, with deterministic gates the AI cannot overrule.
AI extracts and drafts. Deterministic rules — running as code, outside the model — decide what is complete. A human specialist signs every release. That order is never reversed.
01
Subscriber roster & utility bill intake
Upload the subscriber roster and monthly utility consolidated bills. We return a free completeness read: which accounts are reconciled, which have exceptions, and which are missing data.
02
Utility-format parsing & allocation matching
As your authorized clerical agent, we parse each utility's consolidated-billing format, match allocated production to posted credits, and build the subscriber-level reconciliation log.
03
Exception flagging & churn-risk scoring
Discrepancies are flagged by deterministic rules (amount mismatch, missing credit, late posting). AI churn-risk model scores each subscriber; high-risk accounts are queued for human outreach.
04
Human exception resolution & outreach
A subscriber-ops specialist reviews each exception, contacts the utility or developer as needed, and initiates churn-prevention outreach (call or email) for high-risk subscribers.
05
Specialist release
A senior specialist reviews the exception queue and signs the monthly reconciliation report. High-value or regulatory-sensitive accounts route to attorney review first.
06
Delivery & complaint-doc assembly
You receive the monthly report: reconciled accounts, exception log, churn-risk dashboard, outreach summary, and state-mandated complaint-documentation package — ready for filing.
The bar we hold
Rigor you can measure.
100%
Specialist-released
No report ships without a human signature.
5 days
Standard SLA
From complete intake to released monthly report.
<1%
Critical-defect target
Tracked against a gold-standard reconciliation library.
50+
Utility formats parsed
Continuously updated as utilities change billing systems.
Why SunLedger
Built to be the most thorough option a developer has.
Documentation-complete, by design
The deliverable is completeness itself — every subscriber account reconciled, every exception flagged, every complaint-doc element accounted for or explicitly exception-coded. Nothing is left implicit.
Deterministic, not vibes
The gates that decide completeness are code, not a model's opinion. A reconciliation error cannot slip past a tariff requirement.
In its lane, on purpose
We prepare documentation and run subscriber ops as your clerical agent. We never contact the subscriber directly without your authorization, give legal advice, or manage the subscriber relationship.
Engagement
Flat fee, per subscriber per month. No contingency, ever.
Simple, predictable, and aligned with a documentation standard — not a cut of any recovery.
- A free Delinquency Gap Scan before you commit — see exactly which accounts have exceptions.
- One flat fee per subscriber per month; disclosed pass-through utility-data fees.
- Optional fixed-fee attorney review for regulatory-sensitive or high-value accounts.
- Optional Churn-Prevention Add-on for AI-scored outreach with human closers.
FAQ
Questions, answered precisely.
Is SunLedger a law firm?
No. SunLedger, a service of Your Deputy, Obuke LLC, provides documentation-completeness services. It is not a law firm, does not provide legal advice, and does not represent you in any legal matter. Attorney review is available and recommended for regulatory-sensitive matters.
Do you contact subscribers or collect payments?
Never without your authorization. SunLedger is not a debt collector and does not contact subscribers or manage subscriber relationships. The developer remains the subscriber-facing party responsible for all communications.
What makes a reconciliation 'complete'?
Completeness is defined by the tariff and program rules: allocated production reconciled to posted credits to the penny, all exceptions flagged, churn-risk scored, and complaint-doc elements assembled. Deterministic gates enforce each one before release.
How fast is it?
The standard SLA is five business days from complete intake to a specialist-released monthly report. The free Gap Scan is returned much sooner and tells you exactly which accounts have exceptions.
How are you priced?
A flat fee per subscriber per month, plus disclosed pass-through utility-data costs. No contingency and no percentage of any recovered credit or subscriber value.
See what's missing before it costs you a subscriber.
Start with a free Delinquency Gap Scan. Send your subscriber roster and latest utility bills and we'll return a completeness read against every tariff and program rule.
Documentation-completeness service · not legal advice · the developer manages every subscriber relationship.