No-show commission waiver
Expedia's policy waives commission on no-show bookings when the virtual card is not captured. We verify the virtual card status and draft the waiver claim.
The most rigorous OTA commission recovery service an independent hotel can use.
OTA Commission Recovery Engine audits your Expedia, Booking.com, and Agoda commission statements against each OTA's own published claim rules, files every legitimately recoverable overcharge claim before its hard forfeiture deadline, and hands you a monthly dollars-recovered report — with zero software for you to log into and zero upfront cost.
Every OTA's published claim rulesFive claim categories, gate-checkedPMS folio matching · evidence packet draftingClaims analyst review on every file5-business-day SLA
Why claims fail
A single missed deadline can forfeit thousands forever.
Every major OTA — Expedia, Booking.com, Agoda — builds a hard, use-it-or-lose-it-forever filing deadline directly into its own commission-dispute process. Expedia's reconciliation screen locks a given month's events out forever after roughly 30 days; Agoda gives 90 calendar days before the affiliate 'effectively waives' the right to claim. Yet the independent hotel owner who is also the GM, the buyer, and the night-shift cover has neither the time nor the formula-level expertise to catch these errors before the clock runs out.
No-show bookings billed at full commission when they should be waived, early departures billed on the full length of stay instead of nights actually stayed, virtual-card payouts under-funded relative to the confirmed net rate, and commission calculated on the wrong base rate after a promotion ends — these are not rare exceptions; they are structural byproducts of how OTA billing systems work.
OTA Commission Recovery Engine exists to close that gap with a single, exhaustive standard applied identically to every file.
$3,000–$8,000
forfeited per 100-room property, per missed single filing cycle
The benchmark
Measured against each OTA's published claim rules — rule by rule.
We do not summarize the rules and hope. Every claim is scored against a versioned rule pack tied to the exact text of each OTA's published commission dispute policy. These are the claim categories each file is held to.
Early departure adjustment
Expedia allows commission adjustment for early departures to reflect actual nights stayed. We match the folio check-out date and file the adjustment.
Virtual card underpayment
When the virtual card payout is less than the confirmed net rate, Expedia permits a claim for the difference. We calculate the shortfall and submit evidence.
Wrong rate base commission
Booking.com calculates commission on the booking rate; if a promotion ended or rate changed, the base may be wrong. We compare the booking rate to the commission base and flag discrepancies.
Agoda 90-day filing window
Agoda requires claims within 90 calendar days of the booking date. We track every booking's deadline and file before forfeiture.
Duplicate commission detection
When a booking is modified or canceled and rebooked, OTAs may charge commission on both. We cross-reference booking IDs and flag duplicates.
How a claim is built
Intake to analyst release, with deterministic gates the AI cannot overrule.
AI extracts and drafts. Deterministic rules — running as code, outside the model — decide what is eligible. A trained claims analyst reviews every file before submission. That order is never reversed.
01
Commission Gap Scan
Upload your OTA statements and PMS folio data. We return a free completeness read: which claim categories have recoverable dollars, and which are missing evidence.
02
Statement parsing & folio matching
As your authorized agent, we ingest each OTA's monthly statement, normalize it against your PMS folio data, and build a booking-level discrepancy matrix.
03
Eligibility scoring
Each discrepancy is scored against the OTA's published claim rules using our deterministic rule engine — no legal opinions, no invented facts.
04
Evidence packet drafting
For every eligible claim, we draft the evidence packet: folio screenshots, virtual card records, rate confirmation, and a cover letter citing the OTA's own policy.
05
Claims analyst review
A trained claims analyst reviews the exception queue and signs off on each packet. High-value or complex claims route to senior review first.
06
Filing & tracking
We file each claim through the OTA's portal or email, track the response, and follow up on partial or denied claims. You receive a monthly dollars-recovered report.
The bar we hold
Rigor you can measure.
100%
Analyst-reviewed
No claim ships without a human signature.
5 days
Standard SLA
From complete intake to filed claim.
<1%
Critical-defect target
Tracked against a gold-standard claim library.
3
OTA platforms covered
Expedia · Booking.com · Agoda, every applicable file.
Why OTA Commission Recovery Engine
Built to be the most thorough option an independent hotel has.
Documentation-complete, by design
The deliverable is completeness itself — every claim category and evidence element accounted for or explicitly exception-coded. Nothing is left implicit.
Deterministic, not vibes
The gates that decide eligibility are code, not a model's opinion. A drafting error cannot slip past a published rule.
In its lane, on purpose
We prepare documentation and file claims as your authorized agent. We never contact guests, give legal advice, or manage your OTA relationship.
Engagement
Flat fee, per claim filed. No contingency, ever.
Simple, predictable, and aligned with a documentation standard — not a cut of any recovery.
- A free Commission Gap Scan before you commit — see exactly what is recoverable.
- One flat fee per claim filed; disclosed pass-through evidence retrieval costs.
- Optional fixed-fee senior analyst review for high-value or complex claims.
- Optional Monthly Recovery Report Add-on for ongoing tracking and follow-up.
FAQ
Questions, answered precisely.
Is OTA Commission Recovery Engine a law firm?
No. OTA Commission Recovery Engine, a service of Your Deputy, Obuke LLC, provides documentation-completeness and claim-filing services. It is not a law firm, does not provide legal advice, and does not represent you in any legal matter. Senior analyst review is available and recommended for high-value or complex claims.
Do you contact guests or manage my OTA relationship?
Never. OTA Commission Recovery Engine is not a revenue manager and does not contact guests or OTAs on your behalf beyond filing the claim. You remain the OTA account holder and the party responsible for all guest communications.
What makes a claim 'eligible'?
Eligibility is defined by the OTA's published claim rules: the discrepancy must match a recognized category (no-show, early departure, virtual card shortfall, wrong rate base, duplicate), the evidence must be complete, and the filing deadline must not have passed. Deterministic gates enforce each one before filing.
How fast is it?
The standard SLA is five business days from complete intake to a filed claim. The free Gap Scan is returned much sooner and tells you exactly what is recoverable.
How are you priced?
A flat fee per claim filed, plus disclosed pass-through evidence retrieval costs. No contingency and no percentage of any recovered amount.
See what's recoverable before it's forfeited forever.
Start with a free Commission Gap Scan. Send your OTA statements and PMS folio data and we'll return a recoverability read against every published claim rule.
Documentation-completeness service · not legal advice · you remain the OTA account holder.