Late-delivery guarantee
Every package with a committed delivery time is checked against the carrier's on-time guarantee. Late deliveries are flagged and claim-drafted within the 15-day window.
The most thorough parcel invoice audit a shipper can run — without touching a line item.
ParcelRecoup recovers billing overcharges, un-applied contract discounts, and service-failure refunds from UPS and FedEx invoices — with an internal AI engine parsing every line, a logistics expert owning dispute strategy, and a flat documentation fee. No software to operate, no contingency.
Every line item parsed against carrier rate tablesFive claim categories: overcharge, discount, late delivery, surcharge, duplicateDHSMV · USCG · UCC · judgment lien searchesSpecialist release on every pack5-business-day SLA
Why audits fail
A single missed claim window can cost thousands.
Every UPS and FedEx invoice contains a measurable slice of line items that are wrong or refundable: dimensional-weight miscalculations, address-correction misfires, duplicate charges, residential/delivery-area surcharge misclassification, negotiated discounts not applied, billed-but-voided labels, and late-delivery guarantee failures. Carriers only pay these back on request, within a tight 15-day window, and never volunteer them.
Most shippers reconcile invoices manually — or not at all. They miss the window, can't map each line item to their negotiated contract, and don't chase small-dollar errors. Incumbent audit firms either take 30–50% of recovery (expensive) or sell dashboards the shipper must operate (shelfware).
ParcelRecoup exists to close that gap with a single, exhaustive documentation standard applied identically to every file.
1–9%
of parcel spend is typically recoverable — and most goes unclaimed
The benchmark
Measured against carrier service guides — subsection by subsection.
We do not summarize the terms and hope. Every claim is scored against a versioned rule pack tied to the exact text of the applicable UPS and FedEx service guides. These are the provisions each pack is held to.
Money-Back Guarantee
FedEx's Money-Back Guarantee is verified for applicability (including peak-season suspensions). Eligible late or failed deliveries are claimed.
Dimensional-weight audit
Billed dimensional weight is compared to actual dimensions from the invoice or manifest. Overcharges due to miscalculation are identified and claimed.
Discount application
Negotiated discounts are compared against billed rates. Any line item where the discount was not applied is flagged and claimed.
Surcharge classification
Residential, delivery-area, address-correction, and other surcharges are verified against the package characteristics. Misclassifications are claimed.
Duplicate & voided charges
Billed-but-voided labels, duplicate shipments, and other billing errors are identified through cross-reference with the shipper's manifest or tracking data.
How a pack is built
Intake to specialist release, with deterministic gates the AI cannot overrule.
AI extracts and drafts. Deterministic rules — running as code, outside the model — decide what is complete. A human specialist signs every release. That order is never reversed.
01
Leakage Scan
Upload your carrier invoices and contract. We return a free completeness read: which claim categories and line items are recoverable, and which are missing.
02
Invoice parsing & rate comparison
As your authorized clerical agent, we parse every line item from the invoice, compare against carrier rate tables and your negotiated contract, and build the claim matrix.
03
Grounded drafting
Each claim is drafted from validated data and the carrier service guide rule pack into field-locked templates — no legal opinions, no invented facts.
04
Deterministic completeness gates
Amounts reconcile to the invoice to the penny; the 15-day window is verified; the claim checklist is resolved; SCRA is screened. Any failure blocks release.
05
Specialist release
A logistics specialist reviews the exception queue and signs the release. High-value or complex claims route to attorney review first.
06
Delivery
You receive the pack: claim letters, claim matrix, evidence log, filing checklist, and a leakage report — ready for the shipper to submit under its own name.
The bar we hold
Rigor you can measure.
100%
Specialist-released
No pack ships without a human signature.
5 days
Standard SLA
From complete intake to released pack.
<1%
Critical-defect target
Tracked against a gold-standard pack library.
5
Claim categories
Overcharge, discount, late delivery, surcharge, duplicate — every applicable file.
Why ParcelRecoup
Built to be the most thorough option a shipper has.
Documentation-complete, by design
The deliverable is completeness itself — every claim category and line item accounted for or explicitly exception-coded. Nothing is left implicit.
Deterministic, not vibes
The gates that decide completeness are code, not a model's opinion. A drafting error cannot slip past a carrier service guide requirement.
In its lane, on purpose
We prepare documentation and run searches as your clerical agent. We never contact the carrier, give legal advice, or conduct the dispute.
Engagement
Flat fee, per released pack. No contingency, ever.
Simple, predictable, and aligned with a documentation standard — not a cut of any recovery.
- A free Leakage Scan before you commit — see exactly what is recoverable.
- One flat fee per released Audit & Refund Recovery Pack; disclosed pass-through search fees.
- Optional fixed-fee attorney review for high-value or complex claims.
- Optional Claim Continuity Add-on for the carrier dispute and appeal exhibits, pre-dated to your 15-day window.
FAQ
Questions, answered precisely.
Is ParcelRecoup a law firm?
No. ParcelRecoup, a service of Your Deputy, Obuke LLC, provides documentation-completeness services. It is not a law firm, does not provide legal advice, and does not represent you in any legal matter. Attorney review is available and recommended for high-value or complex claims.
Do you contact the carrier or collect the refund?
Never. ParcelRecoup is not a debt collector and does not contact carriers or debtors. The shipper remains the claimant and the party responsible for submitting all claims and conducting any dispute.
What makes a pack 'complete'?
Completeness is defined by the carrier service guides: every line item parsed, every claim category checked, the 15-day window verified, the claim matrix resolved or exception-coded, identity corroborated, and SCRA screened. Deterministic gates enforce each one before release.
How fast is it?
The standard SLA is five business days from complete intake to a specialist-released pack. The free Leakage Scan is returned much sooner and tells you exactly what is still needed.
How are you priced?
A flat fee per released pack, plus disclosed pass-through search costs. No contingency and no percentage of any recovered amount or sale proceeds.
See what's leaking before it costs you another invoice cycle.
Start with a free Leakage Scan. Send your carrier invoices and contract and we'll return a completeness read against every applicable carrier service guide provision.
Documentation-completeness service · not legal advice · the shipper submits every claim.