Trace every op to the maker
Every added or supplemented operation must trace to the vehicle maker's own repair procedure. A not-included line without an OEM cite does not clear the completeness gate.
The most rigorous OEM-cited supplement evidence pack a shop can hand a carrier.
SuppPack Clear turns a post-teardown supplement into a completeness-scored Evidence Pack under your shop's letterhead — photo-to-line map, OEM citation appendix, narrative scope notes, and submission checklist — released by a named documentation specialist, with every red line held for your estimator's e-approval, and a 24/48/72-hour chase run until the carrier responds or issues a written denial.
Every added line traced to an OEM repair procedureCalibration lines backed by pre/post scan reportsCompleteness score ≥85 or we rewrite it freeNamed specialist release on every pack4-business-hour turnaround from complete intake
Why supplements stall
51.5% of ADAS calibrations show up on the supplement, not the estimate — and the proof takes 45–90 minutes nobody has.
On a collision RO, supplement work fails in a specific way: teardown turns up hidden damage or a required calibration, the proof file takes an estimator 45–90 minutes no one has, and the supplement leaves incomplete — then sits.
Industry data (CCC via Autobody News) puts 51.5% of ADAS calibrations on supplements rather than initial estimates, and a CIC panel sample put average non-DRP first response at 4.2 days. The gap between a documented supplement and an under-documented one is measured in thousands of dollars and idle days.
SuppPack Clear closes that gap with one standard applied to every pack: every added line traced to the maker's own procedure, or it does not release.
51.5%
of ADAS calibrations land on the supplement, not the estimate (CCC via Autobody News)
The benchmark
Measured against the letter of the OEM repair procedure — line by line.
SuppPack Clear does not describe damage and hope. Every added operation is traced to the vehicle maker's own published procedure — cited by document ID, section, and verbatim quote, from sources the shop provides or licenses. These are the provisions each pack is held to.
Cited from licensed sources only
Citations carry document ID, section, and a verbatim quote, drawn only from the shop's own OEM portal access or provided PDFs — never scraped or substituted from a similar model-year.
The calibration procedure cite
Every calibration line carries the specific per-make OEM calibration procedure citation; a calibration line without its procedure cite is blocked from release.
Scan evidence attached
Calibration lines require documented pre- and post-repair scan reports on file; a calibration line with no scan report attached blocks release.
Presented for re-review, never as bad faith
Carrier denials and responses are handled as a documentation matter; evidence is presented for re-review, never as a bad-faith allegation or a payment demand.
The public-adjuster line
SuppPack Clear is not a public adjuster: it does not represent claimants and does not negotiate settlement. The shop's estimator retains sole authority over the repair plan and dollars.
How a pack is built
Intake to specialist release, with deterministic gates the AI cannot overrule.
AI drafts, rules gate, humans release, and the shop approves every dollar. Deterministic checks — running as code, outside the model — decide what is complete. A named specialist signs every release; that order is never reversed.
01
Supplement Leakage Scan
Send your last 20 closed insurance ROs. We return a free scorecard: photo-to-line coverage, OEM-cite presence, calibration and scan attachment, chase-log existence, and response latency, with a dollars-at-risk band.
02
Intake after teardown
Send the estimate export (CCC ONE or Mitchell), teardown photos, VIN, and your draft added lines. The four-business-hour SLA clock starts at complete intake.
03
Photo-to-line mapping
Every added line is mapped to the teardown photos that support it. A line with no supporting photo is flagged, never asserted — the model may not describe damage it cannot see.
04
OEM citation & grounded narrative
Each operation is cited to the maker's procedure by document ID and section, and the narrative is drafted cause → operation → consequence, every sentence traceable to a photo, a line, or a cite.
05
Deterministic completeness gates
A not-included line with no OEM cite, a calibration line with no scan report or procedure cite, or an added panel line without photo coverage all block release. Red lines hold for your estimator's e-approval token.
06
Specialist release & chase
A named documentation specialist signs the release; the pack ships under your letterhead with the completeness badge, and a 24/48/72-hour chase runs until the carrier responds or issues a written denial.
The bar we hold
Rigor you can measure.
≥85
Completeness score or free rewrite
We stand behind pack completeness and turnaround — never carrier approval.
4 hrs
Median turnaround
Business hours, from complete intake; next-business-day worst case.
100%
Cites second-model checked
A separate model verifies every citation supports its sentence.
Named
Specialist on every release
No pack ships without a human signature; red lines need your estimator's token.
Why SuppPack Clear
Built to be the most defensible supplement a carrier sees from your shop.
Documentation-complete, by design
The deliverable is completeness itself: every added line photo-mapped and OEM-cited, or explicitly flagged. Nothing is left implicit.
Deterministic, not vibes
The gates that decide completeness are code, not a model's opinion. An uncited or unsupported line cannot slip past them.
In its lane, on purpose
SuppPack Clear is a documentation contractor to the shop. We are not a public adjuster, do not represent claimants, and never negotiate a settlement; your estimator keeps sole authority over every line and dollar.
Engagement
Flat per pack or per managed desk. Never hourly.
Priced to the documented gap a typical supplement carries — vendor-cited CCC figures put it at $1,200–$1,800 — not to our hours.
- A free Supplement Leakage Scan first — your last 20 closed insurance ROs scored for documentation leakage, with a dollars-at-risk band.
- First Evidence Pack at $99 founding pricing (then $149); per-pack thereafter in three complexity bands from $125 to $249.
- Managed Supplement Desks at 20 / 40 / 65 packs a month ($1,990 / $3,250 / $4,500), SLA-backed, month-to-month with 30 days' notice.
- Completeness guarantee: a pack that scores below 85 is rewritten free. We never guarantee carrier approval — only pack completeness and turnaround.
FAQ
Questions, answered precisely.
Is SuppPack Clear a public adjuster?
No. SuppPack Clear, a service of Your Deputy, Obuke LLC, provides documentation support services to repair facilities. It is not a public insurance adjuster, does not represent vehicle owners or claimants, and does not negotiate claim settlements. Carrier decisions are made independently by the carrier.
Who has authority over the lines and dollars?
Your estimator, always. SuppPack Clear assembles, cites, scores, and chases; it never adds a line without your estimator's provenance or approval and never alters estimate dollars or hours. Every red line holds for your e-approval token before anything goes to the carrier.
Do you guarantee the carrier will pay?
Never. What we stand behind is pack completeness — a documentation score of 85 or higher, or a free rewrite — and turnaround — not approval, not a response time by any carrier, and not any financial outcome. Statistics we cite describe industry-wide conditions, not SuppPack Clear results.
Where do the OEM citations come from?
Only from procedure sources your shop provides or licenses — your own OEM portal access or PDFs. We never scrape or pirate procedures, and if no procedure applies to a line, the engine returns none rather than substitute a similar model-year's.
What does the free Supplement Leakage Scan involve?
Send your last 20 closed insurance ROs. You get a two-page scorecard: photo-to-line coverage, OEM-cite presence, calibration and scan attachment, chase-log existence, and response latency, plus an estimated dollars-at-risk band. It reviews documentation completeness only — it is not an audit, appraisal, or projection of recoverable amounts.
See what your supplements are leaving undocumented.
Start with a free Supplement Leakage Scan. Send your last 20 closed insurance ROs and we'll score them for documentation leakage and show you the dollars at risk.
Documentation support service · not a public adjuster · your estimator approves every line · no outcome guaranteed.
[PLACEHOLDER] First-cohort supplement turnaround — our target is a 2-day non-DRP average; the real measured turnaround appears here once the first pilot shops run a full supplement cycle. No number is claimed before it exists.
[PLACEHOLDER] First body shop reference — added only with a named pilot shop's written permission. SuppPack Clear never invents a testimonial or a shop logo.
[PLACEHOLDER] Total supplement dollars documented to date — a live, auditable figure once real evidence packs have been submitted, never estimated.