SuppPack Clear

Audience

Shop owners and the lead estimators who run their supplements

Problem

On a collision RO, supplement work fails in a specific way: teardown turns up hidden damage or a calibration, the proof file takes an estimator 45–90 minutes nobody has, and the supplement leaves incomplete — then sits. Industry data (CCC via Autobody News) puts 51.5% of ADAS calibrations on supplements, not initial estimates, and a CIC panel sample put average non-DRP first response at 4.2 days. The gap between a documented supplement and an under-documented one is measured in thousands of dollars and idle days.

Offer

SuppPack Clear gives shops a done-for-you supplement documentation desk: send the estimate export, teardown photos, VIN, and your draft added lines after teardown, and within 4 business hours of complete intake you get back a completeness-scored Evidence Pack under your shop letterhead — photo-to-line map, OEM citation appendix, narrative scope notes, submission checklist — released by a named documentation specialist, with every red line held for your estimator's e-approval, and a 24/48/72-hour chase run until the carrier responds or issues a written denial.

Operating process

[
  {
    "body": "After teardown, send the estimate export (CCC ONE or Mitchell), the photo set, VIN, carrier + claim + RO numbers, and your draft added lines through the secure link; an RO folder opens and the completeness gate runs inside 30 minutes — anything missing comes back as an itemized HOLD list, not silence.",
    "title": "Intake: the post-teardown trigger"
  },
  {
    "body": "Every added line is pinned to the specific photos that show it and the OEM procedure that requires it — from your own portal access or PDFs, never pirated copies. No unsupported line enters the pack; unmapped lines stay flagged.",
    "title": "Map photos to lines and lines to OEM procedures"
  },
  {
    "body": "An estimator-track documentation specialist assembles the pack; every narrative sentence traces to a mapped photo, an estimate line, or an OEM cite verified against the source document — marked inline in the draft, scored against the 0–100 completeness rubric.",
    "title": "Draft the Evidence Pack"
  },
  {
    "body": "Structural, calibration, high-dollar, and specialist-proposed lines require your e-approval token before anything is staged for the carrier — the repairer of record keeps line authority, always. No token, no send.",
    "title": "Your estimator approves the red lines"
  },
  {
    "body": "The full job — intake, drafts, specialist release, the delivered pack, and every chase touch — is retained 24 months in an append-only log a DRP auditor or carrier reviewer can walk end-to-end.",
    "title": "Retention held to 24 months"
  },
  {
    "body": "T+24h status ping, T+48h follow-up, T+72h written supervisor escalation under your letterhead — until the carrier responds or issues a written denial with stated reasons. Every touch is timestamped in the chase log, and denial reasons feed the carrier playbook.",
    "title": "Chase until answered, in writing"
  }
]

Evidence status

Domain-design coverage

Passed: 20; total: 20; coverage: 100.

Open the complete public blueprint DNA (JSON)