For 5–75 location restaurant groups on DoorDash, Uber Eats & Grubhub
We get your delivery money back — every error charge disputed, every payout reconciled.
You give us read-only access to your delivery merchant portals and a POS export. We file every eligible dispute inside the platform's deadline, reconcile every payout against your POS, and send you one weekly report showing exactly what came back. You pay only from what we recover.
Free 90-day lookback, delivered in 5 business days. No cost, no obligation, no portal password sharing.
Request your free Delivery Leakage Scan
We'll quantify what DoorDash, Uber Eats, and Grubhub have already taken back from you — and how much is still inside the dispute window.
The problem
Every week, the platforms take some of your delivery revenue back. Almost nobody disputes it in time.
DoorDash order-error charges
DoorDash charges you 25–100% of the item price plus tax when a customer reports a missing, incorrect, or quality issue — and merchant fault is assigned. You have 14 days from delivery to dispute it in the Merchant Portal. Miss the window, and the charge stands permanently, contested or not.
Uber Eats order errors
Uber Eats gives you 30 days from the order date to dispute, and often requires photo evidence. It also exempts charges where the customer reported the issue more than 96 hours after the order — a rule most operators never check their own statements against.
Payout-to-POS gaps
Three platforms, three payout schedules, three statement formats, one bank deposit. Most mid-size groups reconcile monthly totals at best — never line by line, every week, across all three.
Refund-charge disputes are a live issue
In February 2024, LA County sued Grubhub alleging it charged restaurants for customer refunds without verification. Grubhub disputes several claims and says some practices have changed — but the episode shows platforms have, at minimum, been careless about who absorbs refund costs.
What you receive
One thing: recovered dollars and a weekly Leakage Report.
You never log into a dispute queue, never learn a tool, never operate any AI. Here's exactly what lands in your inbox.
Filed disputes
Every eligible Error Charge disputed on every connected platform, every week, inside the Dispute Window, with evidence attached.
Weekly Leakage Report
What was disputed, what was recovered, what's pending — delivered within 5 business days of the week closing.
Monthly Recovered-Dollars Statement
Your invoice basis — every recovered dollar traced to a specific dispute or reconciliation entry, tie-out checked before it ever reaches you.
Store/item error heat map
Which locations and menu items generate the most error charges, so your ops team can fix the root cause, not just the symptom.
How it works
Intake once. We run the desk every week.
- Automated
Intake & nightly ingestion
You grant named-user portal roles (never a shared password) and connect a POS export. We pull every statement and every order nightly and normalize it into one ledger.
- Automated
Detect & draft
Our engine flags every eligible
Error Charge, computes eachDispute Windowdeadline, matches every order to your POS record, and drafts the dispute with the exact evidence each platform requires. - Human — Recovery Analyst
Review & submit
A trained Recovery Analyst reviews every batch for evidence sufficiency before anything is filed, submits through your named portal role, and owns every escalation with platform support.
- Automated
Track & reconcile
We track every dispute outcome and certify your weekly POS-to-payout match, flagging any variance over $200 for review.
- Human sign-off
Weekly report, tie-out checked
Every dollar figure is deterministic math cross-checked against platform statement totals before it reaches you — a report that fails tie-out is never sent.
Pricing
You pay from what we recover. Never hourly.
| Line | Rate |
|---|---|
| Delivery Leakage Scan (90-day lookback) | Free |
| 30-day pilot recovery success fee | 25% of dollars actually recovered |
| Annual agreement recovery success fee | 20% of dollars actually recovered |
| Reconciliation desk retainer | $99 / location / month (waived during pilot) |
No recovery, no fee — every period, not just the pilot
If we recover $0 for you in a billing period, your success fee for that period is $0. Cancel any time with 30 days' written notice — you keep every dollar already recovered and every report already delivered. No long-term lock-in beyond the notice period.
Proof
We're publishing results as pilots complete — not before.
LeakLedger is opening its founding pilot cohort now. We won't invent case studies to fill this section. Here's exactly what will appear, and when.
First recovered-dollars figure and Win Rate will appear here once our founding pilot's first weekly cycle closes.
First anonymized Payout Reconciliation variance example will appear here once a pilot client's weekly reconciliation runs.
The first monthly Delivery Leakage Index (anonymized, book-wide data) publishes after the founding cohort's first full month.
Questions operators actually ask
FAQ
Won't our GMs catch this stuff already?
Your free Scan shows your actual filing rate today — for most groups we've talked to, it's close to zero, not because the disputes are unwinnable but because nobody has the recurring time to sit in a merchant portal every week inside a 14-day window.
Will disputing charges make the platforms retaliate against us?
No. Filing a dispute is a contractual right under your own merchant agreement with each platform, using their own published process. We operate exclusively through platform-supported named user roles — never workarounds that would put your account at risk.
Is it safe to give you portal access?
You grant a named staff role on each platform (Admin or Store Manager level) — never your login credentials. Access is governed by a signed Data Processing Addendum, every action we take is logged in an audit trail, and you can revoke access at any time.
What happens if you don't recover anything?
You owe nothing. The success fee is a straight percentage of dollars actually recovered — if that number is $0 in a given period, so is our fee. The reconciliation retainer, when active, covers separately delivered weekly reconciliation work and is disclosed up front before you sign anything.
Do you handle card-network chargebacks too?
No — that's a different rail, fought platform-side rather than merchant-side. Our scope is specifically platform error-charge and refund adjustments plus payout reconciliation, so we never overpromise on something outside our lane.
Which POS systems do you support?
Toast, Square, and Olo at launch, with CSV export accepted as a fallback for your first weeks with us. Other POS systems can be scoped with an implementation fee — ask during your Scan review call.
What's the difference between the pilot and the annual agreement?
The 30-day pilot is DoorDash-only, 25% of recoveries, no retainer, no commitment. If you convert to an annual agreement, your success fee drops to 20% and locks for the life of the agreement, and full three-platform reconciliation coverage with the weekly Leakage Report begins.
Compliance & scope
What this is, and what it isn't
LeakLedger provides operational dispute-filing and reconciliation services as your authorized agent under your own platform merchant agreements. This is not legal, tax, or accounting advice, and LeakLedger is not a law firm or accounting firm. Recovery amounts are not guaranteed — fees apply only to dollars actually recovered.
No license is required to file merchant disputes as a merchant's authorized agent inside platform-supported portal roles. Data handling is governed by a signed Data Processing Addendum: PII is minimized at ingestion, encrypted at rest, and access-logged. Card-network chargebacks are out of scope — see the FAQ above.
Read the full licensing boundary, data rules, and disclaimers in our operating blueprint dossier.