DoorDash 14-day window
Order-error charges — running 25% to 100% of item price plus tax — are disputable within 14 days of delivery, with per-reason evidence requirements attached before filing. The day counter, not memory, governs eligibility.
The most disciplined delivery-dispute desk a restaurant group can run.
LeakLedger files every eligible order-error dispute inside each platform's window, reconciles every payout weekly against your POS, and issues a monthly Recovered-Dollars Statement — every claim built to the letter of each platform's own published merchant policy before a Recovery Analyst releases it.
DoorDash · Uber Eats · Grubhub merchant policy, provision by provisionEvery eligible dispute filed inside the 14 / 30-day windowWeekly payout reconciliation against Toast, Square, and OloRecovery Analyst release on every claimFree Leakage Scan returned in 5 business days
Why margin leaks
A missed window makes the charge permanent — no appeal, no second chance.
Delivery platforms claw back 2.5% to 3% of revenue through order-error charges and unreconciled payouts, all inside 14- and 30-day dispute windows. Most operators have no one whose job it is to watch any of it, so eligible disputes expire unfiled and payout gaps go unreconciled.
General managers are running the line, not sitting in a merchant portal every week. The moment an error charge crosses day 11 of DoorDash's 14-day window with no action taken, that money is forfeited for good.
LeakLedger exists to close that gap with a single, disciplined standard applied identically to every location and every platform, every week.
2.5–3%
of revenue clawed back through error charges and unreconciled payouts
The benchmark
Measured against the letter of each platform's own policy — provision by provision.
We do not guess at eligibility. Every dispute and every reconciliation is scored against a versioned rule pack tied to each platform's current published merchant terms and the consumer-protection law that governs recovery claims. These are the provisions each claim is held to.
Uber Eats 30-day window
Order-error adjustments are disputable within 30 days of the order date, computed deterministically from the order event and filed with the evidence the policy requires.
96-hour late-report exemption
Charges arising from a customer report filed more than 96 hours after the order fall outside merchant liability under the policy's own exemption — flagged and excluded, never conceded.
Statement-based reconciliation
Grubhub adjustments are reconciled through the statement-based dispute process under current merchant terms, matched line by line against your POS payouts.
Substantiated claims only
Recovery figures reflect only measured, substantiated averages on your own numbers — never guarantees — consistent with the prohibition on unfair or deceptive acts.
Data handling and the DPA
Consumer PII inside delivery order data is handled as a service provider under a signed Data Processing Addendum, with data minimization and a logged audit trail on every action.
How recovery runs
Scan to statement, with deterministic deadline gates the AI cannot overrule.
AI extracts and matches. Deterministic code — running outside the model — decides what is eligible and inside deadline. A Recovery Analyst releases every claim. That order is never reversed.
01
Delivery Leakage Scan
Grant read-only portal access under a simple agreement. Within 5 business days you get a quantified forfeited-versus-recoverable report on your own numbers — no pitch, no obligation to continue.
02
Onboard
Sign the service agreement and DPA, grant named-role portal access (Admin or Store Manager, never your login credentials), and connect a POS export from Toast, Square, or Olo — CSV accepted as a fallback.
03
Stabilize
We file the live disputable items first — every error charge still inside its window — and stand up your weekly reconciliation cadence so nothing new expires unfiled.
04
Weekly reconciliation
Each platform payout is matched line by line against your POS. Every gap and adjustment is classified against the rule pack, and eligible items are queued as disputes with per-reason evidence attached.
05
Analyst release
A Recovery Analyst reviews the exception queue and releases every claim; if a dispute is contested, the Analyst manages the follow-up. Anything trending toward formal legal action is handed back to you, not pursued by us.
06
Recovered-Dollars Statement
You receive a monthly statement of dollars actually recovered, the weekly Leakage Report, and the full audit trail of every filing and reconciliation — measured, never estimated.
The bar we hold
Rigor you can measure.
100%
Analyst-released
No dispute is filed without a Recovery Analyst's review.
5 days
Leakage Scan SLA
From read-only access to a quantified report on your own numbers.
Weekly
Reconciliation cadence
Every platform payout matched against your POS, every week.
3
Platforms covered
DoorDash, Uber Eats, and Grubhub, each to its own published policy.
Why LeakLedger
Built to be the most disciplined option a restaurant group has.
Deadline-complete, by design
The deliverable is discipline itself — every eligible dispute filed inside its window and every payout reconciled, or explicitly exception-coded. Nothing is left to expire quietly.
In-policy, never workarounds
We operate exclusively through platform-supported named user roles and each platform's own published dispute process — never credential sharing or workarounds that would put your account at risk.
In its lane, on purpose
Our scope is platform error-charge and refund adjustments plus payout reconciliation — operational work, not legal advice. Card-network chargebacks and legal disputes are outside our lane.
Engagement
Priced from what we recover, never hourly.
Aligned to dollars actually recovered on your own numbers — if that number is zero in a period, so is the recovery fee.
- A free Delivery Leakage Scan before you commit — a quantified forfeited-versus-recoverable report in 5 business days.
- Recovery success fee: 25% of recovered dollars during the pilot, 20% locked on an annual agreement.
- Reconciliation Desk retainer: $99 per location per month, waived during the pilot and disclosed up front.
- 30-day pilot is DoorDash-only with no retainer and no commitment; annual coverage adds full three-platform reconciliation.
FAQ
Questions, answered precisely.
Is LeakLedger a law firm or a debt collector?
Neither. LeakLedger, a service of Your Deputy, Obuke LLC, provides operational delivery-dispute documentation and reconciliation for restaurant groups. It is not a law firm, does not provide legal advice, and is not a debt collector. Disputes that trend toward formal legal action are handed back to you.
Will disputing charges make the platforms retaliate?
No. Filing a dispute is a contractual right under your own merchant agreement with each platform, using their own published process. We operate exclusively through platform-supported named user roles — never workarounds that would put your account at risk.
Is it safe to give you portal access?
You grant a named staff role (Admin or Store Manager level) on each platform — never your login credentials. Access is governed by a signed Data Processing Addendum, every action is logged in an audit trail, and you can revoke it at any time.
Do you handle card-network chargebacks too?
No — that is a different rail, fought platform-side rather than merchant-side. Our scope is specifically platform error-charge and refund adjustments plus payout reconciliation, so we never overpromise on something outside our lane.
How is this priced?
A recovery success fee — 25% of recovered dollars during the pilot, 20% on an annual agreement — plus a $99 per-location-per-month reconciliation retainer, waived during the pilot. Never hourly. If nothing is recovered in a period, the success fee for that period is zero.
See what you're forfeiting — before the next window closes.
Start with a free Delivery Leakage Scan. Grant read-only portal access under a simple agreement and we'll return a quantified forfeited-versus-recoverable report on your own numbers in 5 business days.
Operational dispute-documentation and reconciliation service · not legal advice · not a debt collector · you remain the merchant of record.
[PLACEHOLDER] First-cohort recoverable-payout identification rate — our 90-day statement lookback targets at least $1,000/month in recoverable-now discrepancies for a typical 15% delivery-mix operator. The real measured rate appears here once the first pilot restaurants complete a scan.
[PLACEHOLDER] First restaurant reference — added only with a named pilot client's written permission. LeakLedger never invents a testimonial or a restaurant name.
[PLACEHOLDER] Total delivery-payout dollars recovered to date — a live, auditable figure once real disputes are filed and paid, never estimated.